This is the final posting on the topic of Team Resilience! I hope you’ve enjoyed all of the articles and big thanks to those of you that have taken the time to give your feedback on how you are using the information.
In this blog series on the Six Characteristics of a Resilient Team we have looked at the topics of common purpose, team norms, trust, candid conversations, resilient thinking ,managing energy and the importance of managing energy AND time.
Even if I do say so myself there is a wealth of resource and practical tools included in these articles – you’ll find them on my website too if you want something to refer to.
A question I am often asked is this: ‘How do we make the changes that we need to make to help us be more resilient as a team – and, more importantly, make them stick after the initial excitement has worn off?’
Firstly – do two lists as follows:
One: Ask your team this: ‘What are the habits that need to change in this team to help us become more resilient?’ (Be specific – this is not about blaming others but taking collective responsibility);
Two: ‘How will our team resilience improve once we have changed or incorporated these habits?’ (Again, be specific. Will we have more time to focus on x? Will we be able to finish work on time? And so on.)
Secondly – change only ONE THING AT A TIME. If we try to do too much all at once we will set ourselves up for failure.
Here’s an example: If you haven’t identified your common purpose yet – start with that. Your first habit might then be to ask yourselves at each team meeting: ‘Is this conversation relevant to our common purpose?’ If not, change the subject and move on. That one ‘intervention’ which takes a few seconds could be your first team ‘habit’.
Here’s another example: Another team habit might be to start each team meeting with ‘celebration’. ‘What have we done this week that we are proud of?’ is a great question to get people in the right frame of mind for a positive meeting.
And a third example: If meetings generally start late, make it a habit to start on time even if only half the team is there. Too much time (and therefore money) is wasted as a result of tardy time keeping.
Teams I have worked with recently have also made it a habit to spend one day a month out on the road with the sales team; to set up regular ‘lunch and learn’ sessions where they invite different speakers in to talk to them about various aspects of the business and so on.
One team had a great deal of success by arranging regular coffee mornings with another team who they described initially as ‘difficult’. The thing is, once they started to know each other as individuals rather than as ‘that difficult department’ … many of the so-called ‘problems’ just disappeared. And that increased their resilience substantially.
It’s not rocket science but I find the most effective strategies for helping team resilience very rarely are rocket science!
I wish you every success with building and growing your team resilience.